New business trap: Unpack, it won’t turn you down and then just pay

Dal, a clever businessman in Czech, tried to get a pension out of the people. Use the practice with an offer by phone. He then sends a package with one children’s card to the customer’s address. At the same time, the package is not free, in addition, the package will cost 149 crowns.

Holtko called Good Shave bag is not the only hack that customers can catch. Whoever does not refuse to deliver further shipments in writing within 14 days of receiving this package will be trapped. Follow gave and gave packages that can not be refused and caught the customer only salary and wages.

Mr. Frantiek from Prague drew the attention of the editorial staff to this business practice, which is being tested by Westerfield International in the Czech Republic. He’s in the retirement and you can’t remember what they said on the phone. When the package arrived at his address, he was not at home, so his sons unpacked. From the pilot’s document, the pensioner learned that he had to act very quickly.


He found out that the unpacked shipment could not be drilled, so he preferred to pay the pile invoice for 149 crowns so that he would not have to argue with Westerfield International. And he wrote to let him know that he was sending another package of rejection. The bits in the box were supposed to go to his address every kind of MSc. And for an unlimited time.

It spilled a lot. How is something like this mon at all? I don’t know how they found me and how this company got in touch with me. I have a mobile phone for a recharge card, Paul doesn’t have a pensioner.

And it was not a unique case. Complaints about the practices of Westerfield International are This is confirmed by Luk Zelen, head of the first department of dTest.

Westerfield International, a company in the Czech Republic, reported to the Czech Republic, citing a survey of shavers. The reward of a diligent call can be a donated product. But the call over the phone is definitely not free, in addition, the company tries to invite customers to a regular collection of products, Luk Zelen and advice on how to arm in a similar situation and what the customer has first.

Does the company first condition the return of the goods or only if the package is unpacked?
Definitely not. The contractual condition, which restricts or excludes the consumer’s first right to withdraw from the contract, is without the first ink, he did not agree to n. The law knows one exception from the first to resign, namely from the hygienic packaging, but this is not the case.

Does this mean that Mr. Frantiek should have drilled the first time, even if they unpacked the package at home?
Of course. The consumer first has to unpack the goods or order them over the phone after receiving them.

How should the customer proceed to avoid further difficulties?
When the goods have been ordered over the phone and the delivery is on the way, then immediately after it is ready to unpack it, thoroughly check all the documents and, in case of any ambiguity, contact our free counseling center. Then as soon as possible after receiving the shipment to withdraw from the contract and in the drill. Although a written form is not required for notification of withdrawal from the contract, it can only be recommended, as it is easier to prove. The entrepreneur has the obligation to provide the consumer with a model withdrawn from the contract, its form is determined by the government. Failure to do so will be considered a breach of the obligation to withdraw from the contract first.

The Westerfield Terms and Conditions state that the customer must cancel another package within 14 days after receiving the package. How do you think about such a condition?
If during a telephone conversation when ordering both the package and the test package, it is clear and understandable that the consumer concludes the contract for an indefinite period, how to terminate it, including information on the first withdrawal from the contract, the subject of which is once sent and followed replacement bits at regular intervals and how many of these additional shipments will be consumed by the consumer, then the actual concluded a contract for an indefinite period and may withdraw from them within 14 days of receiving the first shipment under 1829 para. c) of the new civil law and after the expiration of this period I shall first terminate this contract. If the notice period is not set out in the terms and conditions, it is determined by the new civil law in 1999 (1), which means that the contract can be terminated at the end of the calendar quarter of the notice given at least one month in advance.

And what if the company did not see over the phone that I could withdraw from the contract within 14 days?
If, during the call, the entrepreneur fails to use the consumer’s first withdrawal or no later provides the consumer with samples of the withdrawal form, then the 14-day period is extended to one year and 14 days.

But Mr. Francis does not remember what he said on the phone.
If the consumer does not remember the content of the call, it is better to be careful if he does not want to expose himself to the constant reminder of payments by threats of court and execution. If the consumer is sure of what someone said and did not say, I insist on my own and, as proof of the assertion of the entrepreneur, to require the meaning of the call. However, he still has to deal with the fact that it will not be easy.

Is mon given to the company podnt in the Olympics?
Of course, it’s mon. The Czech Trade Inspection Authority can inspect the inspection for the defect of unfair practices and the fulfillment of other obligations imposed by the Consumer Protection Act, such as information on prices, the first of defects in goods and how to apply them.

And what if he gave Mr. Frantik a package, even if he terminated the contract?
If the entrepreneur sent the goods for a non-existent, even terminated, repeated, and would force the consumer to return and pay for it, he would commit an aggressive business practice, for which he is threatened with a fine of up to 5 million crowns (according to 24 par. 1 psm (a) and 12 psm. (d) the Consumer Protection Act).

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