Mr. Jaromr used the information line of Czech Railways 840 112 113. When he checked the entry of his telephone calls over time, the company spilled. A minute of talking to Czech Railways cost him 19.50 crowns. “It’s a lump,” he said, filing a complaint.
In the complaint, he stated that he was not warned that he was calling the line, which is charged at the invited rate. “I was misled, so I paid 19.50 crowns in the form of a postal voucher to my address,” he wrote to the address of the Czech Railways.
But Penz failed. The complaint was rejected by him and the General Directorate of Czech Railways replied: “The information provided via the telephone information line D is among the commercial services, which are standardly charged and there is no obligation for the organization to advertise standardly. Call charges are fully borne by the caller. ”
“This is a real order,” Mr. Jaromr told the editors of iDNES.cz and described the progress of the Czech Railways as absurd. Is the truth on the sides?
Not an eight as an eight, only 800 for free
Martin Drtina, a spokesman for the Czech telecommunications series, and Luk Zelen, head of the first department of the dTest consumer counseling center, agree that the Czech helplines on the 840 112 113 line did not make a mistake. “The complaint is not in place. esk drhy use the so-called color line, namely the white line, which is a line with communicated costs and the rate freely varies according to the operator’s tariff. Whenever a customer dials a word, they must find out how their operator calls according to the price list, ”explains the first Luk Zelen.
He added that the nature of the service was always suggested to you first. Free is only free on the so-called green line, it is one where eight zeros follow two zeros: free = “800”. If for slic “8” follows jin slice not zero, it is a blue or bl line, which her they are not free. “The prices of calls for blue and flea lines are not high, but beware, opertoi sometimes do not miss them in your free minutes. A few minutes long calls can be known, ”warns Zelen.
|With reported costs||Modr linky:||Bl linky:|
|Pedsl||81, 83, 843, 844, 845, 846, 855||840, 841, 842, 847, 848,849|
|O2||as in foreign countries, free minutes apply||as in foreign countries, free minutes apply|
|T-mobile||4.03 K / min, voln minuty se neuplatn||4.84 K / min, voln minuty se neuplatn|
|Vodafone||4.58 K / min, voln minuty se neuplatn||5.59 K / min, voln minuty se neuplatn|
|Air Telecom||4.72 K / min, voln minuty se neuplatn||5.45 K / min, voln minuty se neuplatn|
|Lightning car *||2.50 K / min||2.50 K / min|
|Mobil.cz*||4.03 K / min||4.84 K / min|
|Tesco Mobile*||Not included in the price||Not included in the price|
|THIS||As in a strange st; free minutes do not apply||As in a strange st; free minutes do not apply|
|Centropol *||5.50 K / min||6.70 K / min|
|source: dTest, as of 2014, * operator offers only prepaid cards|
The double “90” bute are always in the stitch
You should be very careful when you are free to call the phone with the double “90”. “It is a matter of premium for access to certain services and the price of a call is always very high. For lines 900, 906 and 909, we will pay for each started minute of flow according to the quarter and five slice, ”points out the leader Luk Zelen.
For example, the people who received a fraudulent letter reminding them to pay a long-term fee recently paid for it. In the letter, the company urged them to call the customer line immediately + 420 900 850 555. It was basically nothing else to do to get the people out of the sun for a free time on the expensive line. In this case, only one minute was free for 85 crowns (more here).
|feb||900||Business, professional, advertising services||price according to the 4th and 5th slice (900 55 12 34, 55 K / min) tariffing 60 + 60|
|Ghosts||905||single price services||price of the whole call according to the 4th and 5th slice krt 10 (905 55 25 25, price for the whole call 550 K) single price regardless of the length of the call|
|906||fun (competitions, games)||price according to the 4th and 5th slice (906 55 12 34, 55 K / min) tariffing 60 + 60|
|908||single price services||price of the whole call according to the 4th and 5th slice (908 55 25 25, price for the whole call 55 K) single price regardless of the length of the call|
|909||erotick||price according to the 4th and 5th slice (909 55 12 34, 55 K / min) tariffing 60 + 60|
Very cautious but when you have in front of you a phone number tripling 905. The price of the whole call is one-off, according to the 4th and 5th words, you can cut ten. “One phone will cost you 550 and 990 crowns,” concluded Zelen.
What do you think about toll free on blue, white, yellow and rainbow phone lines? Participate in the discussion of opinion and experience.